Vol. 5(2) August 2011 | Table of Contents

Special Issue Editorial: Designing for Services

Birgit Mager , Tung-Jung David Sung

Designing Service Evidence for Positive Relational Messages

Kathy Pui Ying Lo

Service Innovation Through Touch-points: Development of an Innovation Toolkit for the First Stages of New Service Development

Simon David Clatworthy

Transformative Services and Transformation Design

Daniela Sangiorgi

Designing for Service as One Way of Designing Services

Lucy Kimbell

Benefits of Co-design in Service Design Projects

Marc Steen , Menno Manschot , Nicole De Koning

Evaluating Serviceability of Healthcare Servicescapes: Service Design Perspective

Seunghae Lee

Service Design and Change of Systems: Human-Centered Approaches to Implementing and Spreading Service Design

Michael Lin , Bobby Hughes , Mary Katica , Christi Zuber , Paul Plsek