Service Blueprinting for Better Collaboration in Human-Centric AI: The Design of a Digital Scribe for Orthopedic Consultations
Reka Magyari
Delft University of Technology, Delft, The Netherlands
Reka Magyari is a user experience designer and researcher focusing on the conceptualization of data-driven user experiences and the integration of AI technologies in digital service solutions in the healthcare domain. She is currently working at ZEISS Digital Partners (Munich) after acquiring experience at Attendi (Amsterdam) and Philips Experience Design (Eindhoven). She graduated with an MSc in Integrated Product Design from the Department of Industrial Design Engineering at the Delft University of Technology.
Fernando Secomandi
Delft University of Technology, Delft, The Netherlands
Netherlands
Fernando Secomandi’s research mainly focuses on themes that emerge at the intersection of industrial design and the philosophy of technology. He currently investigates the design of AI-enabled service interfaces that mediate social relations in healthcare and other domains. Additionally, he is the associate editor for the Journal of Human-Technology Relations (TU Delft OPEN Publishing).